Update-pro

Belgium’s first flexible payroll agency

Challenge

They possessed a clear vision but lacked the technical know-how to translate it into actionable steps. They aimed to develop their software that would digitize and automate their services and products to drive growth within the competitive HR services sector. Additionally, they were seeking a tech partner with patience, flexibility, transparency, and technical expertise to bring their project to life and ensure its success. 

As trusted tech partners, our collaboration became the catalyst to turn a business vision into a tangible reality. Here’s how we did it:

• The launch of the new portal led to a significant increase in clients: a 150% boost in numbers.
• Our development efforts resulted in a stable, scalable app that evolves to meet evolving needs.
• Update-pro gained a competitive advantage through accelerated development and quicker time-to-market, facilitated by Team-as-a-Service.
• Flexibility in our partnership as their business developed throughout the years, and our collaboration matured. For example, transitioning from a Fixed Scope model to a more flexible TaaS approach. 
• A collaborative and trustworthy working relationship was fostered, with our team serving as advisors in Update-pro’s ongoing journey of success and progression.

Testimonial

Read what the client has to say about our partnership:

“Expert Network’s collaborative spirit, expertise, and dedication made all the difference in our project’s success. Their patience and attentive listening made our vision a reality, while their software solutions brought valuable insights. It was essential to us that we were like-minded, understood, and supported in our development.”

Vincent Willems,
Operations Manager

Independer.be

Helping people by making the financial world more transparent and fairer.

Challenge

Thriving in the ever-changing insurance sector presented Independer.be with challenges inherent to the rapid evolution of insurance providers and policies. Despite a robust and advanced tech stack, it became evident that the system handed over to us was over-engineered, causing delays, high costs, and hindering business development. Addressing the need for scalability in customer support also emerged as a crucial aspect.

By working closely together, through our diligent efforts in exploring and evaluating viable solutions and upgrades, we are thrilled about the great results we have achieved:

• New record sales: In 2023, they achieved an all-time-high record sale on all the products that we enhanced. It is also reflected in the fivefold increase in revenue compared to the previous year.
• Enhanced User Conversion: The optimized platform proved to be more user-friendly, resulting in a higher percentage of visitors converting into satisfied users.

• Improved Platform Performance: Optimizing the tech stack resulted in quicker platform runtimes, elevating the overall user experience to new heights.

• Scaled Customer Support: With a more efficient system in place, the customer support team successfully scaled up, boosting user satisfaction and increasing the number of signed contracts.

• Decreased Azure-related costs: We analyzed and identified unnecessary Azure spend, lowering costs and ensuring overall operational efficiency.
• Collaboration and Trust: Our collaborative partnership with Independer.be fostered trust, support, and forward thinking. We value their people-first approach, open-mindedness, and professionalism, making our future secure and prosperous. Together, we contribute to making the world a better place.

Testimonial

Based on our prosperous collaboration and the great results, discover the client’s perspective:

Partnering with Expert Network was a game-changer. Their deep understanding of our project needs, dedication, and flexibility proved pivotal. With them, we optimized project velocity, enhanced platform performance, and achieved a substantial increase in revenue. The team’s commitment, true advisory role, and open communication instill trust in our future collaborations. I feel safe and confident progressing with the Experts!“

Kenneth Vansina,
Managing Director

DP World Antwerp

One of Europe’s largest container terminals

Challenge

As their business was constantly growing, they needed a capable and proficient tech partner that could work with their over-engineered architecture. So they were looking for a team that had the right skill set to handle their processes, creating functional and modern solutions for their distribution, logistics, and tech needs. They were also interested to expand their platform and build new features that would provide the best support and maintenance for their users.

Through both collaboration and trust, and by maintaining good communication with them, we were able to deliver the desired results.

• Their app is more intuitive, complex, and works faster.
• We’ve demonstrated a high level of QA, discovering and fixing most bugs.
• Even if we began with a slower start, we’ve managed to reach stable and predictable situations for the release timelines and within the budget.
• We have a strong collaboration because of our open communication, flexibility, and down-to-earth approach to business & development.
• They feel safe and more relaxed with us, knowing that we have the know-how and capable people that will be there to solve their needs and challenges.

Testimonial

Find out what our client has to say about our partnership:

When we started our collaboration with Expert Network, we knew exactly what we needed and what we were looking for. We were happy that the team was capable to support and execute our vision. In time, we realized that we could count on the Experts because they were there when we needed support and we could communicate openly and straightforwardly. These aspects have strengthened our partnership. The team does its best to understand our business and tech needs, overall demonstrating that Expert Network is a reliable and predictable partner.

Bjorn Ielegems,
Business Solutions Owner & PO

CC4All

One of the top-performing native Microsoft Teams Contact Center Solutions.

Challenge

They were struggling to find a proficient, reliable team that would reduce technical debt, software bugs, complaints from their end-users, and to improve platform performance and scalability. They wanted to migrate to a cloud-based platform such as Microsoft Teams for an easy-to-deploy and cost-effective solution that would maintain app functionality at a high standard.

By making the significant transition to Cloud and by embracing the new technology, CC4ALL has been enjoying significant results that consolidated its image, maintaining the high-standard services. The impact our collaboration enjoys shows in the:

• Decreased support which allowed us to implement up to 70% of the wish list for the Hybrid project.

• Reduced effort for fixing bugs that led to gaining extra time for adding value.

• Happy users and improved customer support.

• Stable, scalable apps without downtime.

• Safety and data security for users and finances.

• Stress-free mindset once they noticed we are reliable, highly-skilled, and trusted partners.

• They enjoy our constant guidance, expertise, and vision for their ongoing business’ needs.

Testimonial

After working together for 2 years, here’s what they think:

Once we started our collaboration, everything became more predictable, processes are finely defined, and we know what to expect and when. The quality is better, what is delivered is at a higher level and we feel at ease knowing we are in good hands. They are honest and straightforward about what works and what doesn’t, not just executing our vision but also guiding us and being as passionate about the project as we are.

Marcel Reuvers,
CC4ALL Managing Director

Artur Nowakowski,
Product Manager

Carconnex

Top-quality supplier of cars in the European market

Challenge

Carconnex purchased an off-the-shelf software that was configured for their needs at the time, but it wasn’t designed for the heavy business flows they later had, an aspect that limited them. The software had delays, could impose security issues, wasn’t predictable, and didn’t handle all its data in a qualitative and easy-to-follow manner.

By navigating challenging times together (like COVID-19), we’ve gained their trust and they feel in safe hands alongside us.

• Create a business flow and strategy that would determine a clear and achievable roadmap in order to reach the client’s vision.

• Switch from Waterfall methodology to Agile methodology in order to be more efficient, improve communication, and collaboration and provide a predictable delivery.

• Introduce a clear and smooth onboarding process with the stakeholders during the transition so that we would all share the same vision moving forward.

• Replace the old software with a new, modern and scalable web application that will allow Carconnex to manage different business scenarios and needs.

• Migrate to cloud which ensured top security, data protection, increased performance and faster delivery.

• Build and deliver automated testing solutions to maximize efficiency, eliminate risks, and deliver benefits quickly.

Testimonial

Find out our client’s opinion of working with us:

Expert Network didn’t limit themselves to just delivering tech solutions, but also played an important role as partners for our business. They’ve challenged us to work together in an organized way, helping us manage and structure our development process. They’ve gained our trust because the team knows how to collaborate remotely and communicate efficiently, even when there are bumps in the road.

Kevin Schierhout,
Carconnex’s COO

Workero

Shared workspaces enabling innovation and co-creation.

Challenge

They needed a robust, flexible, user-friendly digital platform that would be integrated with a series of third-party providers. This way, companies and individuals would connect to exchange ideas, rent and book office spaces, subscribe to events, share news and catch-up with updates in the technology field.

The right partnership, sustained by mutual collaboration and communication, paves the way for growth, achievements and high-standards in business. And Workero together with Expert Network are an example of that.

• The business is growing with an interactive digital platform that serves the users’ needs.

• It enables them to find the right business partners to fast-track innovation.

• They can develop their Business Management Software to help businesses adopt the New Way of Working and guarantee their employees safety at work, whilst improving their real estate portfolios.

• As game-changer in the way workspaces are built, used and managed and a driver for innovation and collaboration, Workero has become eligible for funding from the European Commission’s Horizon 2020 programme.

Testimonial

After a collaboration of 5 years, here’s what the client says:

Ever since we decided to collaborate with Expert Network, we felt we were in the right hands. They provided a hands-on approach to our needs, putting the right people on projects. Expert Network helped us become more efficient, save time, and focus on what drives business success. We couldn’t be more pleased.

Thierry Vermeiren,
Workero COO

Growzer

HORECA management made easy.

Challenge

The particularities of the HoReCa market like managing food stocks, invoices, orders, bookings, etc. require robust processes and varied features. They needed a modern online platform that could efficiently handle these tasks while also simplifying the roles of entrepreneurs and users.

Growzer has boosted its reputation, working with renowned brands like Unilever, Lantmannen Unibake, Sligro, Metro, proving its worth and value in today’s ecosystem.

• Increased productivity, improved controls, and lower costs.

• Continuous expansion of the platform without losing the quality of services. – Automated internal processes.

• Smart insights and ML-based sales predictions.

• High functionality of the purchase order system.

• Updated stock information to ensure customer satisfaction.

• Connection with HR management systems which report about the human-related costs.

• Links with suppliers ERP systems to get updated information about pricing and the stock availability of the goods.

Testimonial

Here’s how our 5 years partnership has been so far:

Working with Expert Network is, overall, just a pleasant experience. Quality people, quality processes, quality products, quality advice. Every moment spent with them, about work or just casual conversation, is quality time.

Frank De Meulder,
CEO Growzer

Carflow

The tool of choice for any professional garage and car dealer. 

Challenge

They wanted to develop a modern online system that would help dealerships with lead generation, omnichannel visibility, and automotive E-Commerce solutions. Therefore, the client needed someone to develop an all-in-one solution for auto dealers and national brands that will enable them to display information on multiple car websites in one update.

• They provide a competitive value in terms of sales, marketing and operations management.
• They enjoy increased collaborations, 10 OEM partnerships and 1300+ dealers have already chosen Carflow to manage their stocks, showrooms and generate leads.
• Improved reputation and platform stability,
• Happy users that have their needs met.
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Testimonial

Here’s how more than 12 years of partnership look like:

With Expert Network, you truly feel customer is king. You feel listened to and reassured that the team does everything in their power to recreate your vision and take things to the next level. The people here create this feeling of closeness, even if we collaborate remotely. You know the Experts are there for you and it makes everyone feel safe and in capable hands.

Frederic Apers,
Carflow’s Founder

Baloise

Top provider of prevention, pension, assistance, and insurance solutions.

Challenge

The company wanted to optimize its organization and create the best conditions for independent brokers and clients, and this meant transitioning to digital. We put together a plan which included: determining their business and development needs, creating apps that would simplify and automate procedures, plus identifying and fixing bugs to make sure all online services and products work smoothly.

Over the years, the platform expanded along with its increasing adoption by an ever-larger number of users and brokers. 

• The platform expanded significantly, increasing its adoption by an ever-larger number of users and brokers
• We designed their popular application “Decenale”, useful for brokers to create offers and policies.
• Customers enjoy a simplified, secure, online insurance process.
• Users can compare different insurance policies online, gaining time and knowledge to make smart decisions.
• We improved website functionality, transparency, and safety.
• Baloise has increased its brand awareness and popularity.
• Brokers are gaining competitive advantages by accessing leads more easily.